At Otis Flair, we want you to be fully satisfied with every purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the following policy carefully.
Return Eligibility
You may request a return within 7 days from the date your order is delivered. To be eligible for a return:
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The item must be unused, unwashed, and in its original packaging
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It must include all tags, accessories, and documentation received with it
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The product must be in resellable condition
Items Not Eligible for Return
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Items that are damaged due to misuse or neglect
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Products marked as final sale or clearance
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Custom or personalized items
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Items returned after 7 days of delivery
Return Process
To initiate a return:
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Contact our support team at [email protected] within 7 days of delivery
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Include your order number, item(s) for return, and reason for return
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Our team will guide you through the return procedure
Once your return request is approved, you must ship the item back within 5 days of receiving our return instructions. Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
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Refunds will be processed within 7 business days
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Refunds will be made to your original payment method or issued as store credit (as applicable)
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us at [email protected] within 48 hours of delivery. We will arrange a replacement or a full refund at no extra cost to you.
Cancellations
Orders can only be canceled within 12 hours of placing them. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For any issues related to returns or refunds, reach out to our customer support [email protected].